We represent the full spectrum of the spa industry.  Our team has assisted with opening spa’s such as the Stoweflake Mountain Resort & Spa, the largest spa in the northeastern United States. The Stoweflake spa is over 50,000 square feet, which proposed many initial challenges upon launching. Some of those challenges included hiring and screening initial staff, creating customer service guidelines, interior design insight, uniform concepts, proper purchasing for retail and in house supplies, marketing positions for national and local markets, accounting models that track expenses, payroll services, net distribution, and specific trends relating to service costs , and most importantly implementing initial programming for all treatments offered.

Today the Spa at Stoweflake is a fully operational and successful spa which has positioned itself as one of the finest four diamond resort destination spa’s in the world.

Members of our team have worked within Mirbeau Inn & Spa operations, who have also positioned themselves as one of the top four diamond spa’s in the country. With assisting in areas such as club management and recreational services, we can help you find numerous ways to captivate untapped revenue that will assist you in finding your bottom line goals.

Vermont’s newest four diamond spa is located at the Inn at Essex. Many questions arose for the newly opened spa. We worked with John Morris (spa director) in alleviating some concerns with our realistic and honest advice. The operational aspects of a fully equipped spa can be daunting. With real lifetime operational experience, ranging from entry level employment positions, to supervisory levels, and ultimately directing of all spa operations; we can help you avoid potential issues that may compromise your goals of running a successful spa.

Have you thought about the legal aspects of opening a spa? In opening a business, spa legals can be confusing and often times forgotten. Many implications lie within the legalities of a functioning spa. We can help guide you toward the correct resources which in turn will protect you as an employer. This is just one of the many questions that are involved when opening or running a successful spa operation. We can provide insight into your operations because we have succeeded in these very scenarios.

How do you establish your spa identity? What is this? How will you position your spa within the industry? What is your spa’s philosophy? How do you get there? How do we market and create a unique niche? We can help you find your identity through proper hiring, appropriate leadership through retail and wholesale product, and coordinating a program philosophy especially for your spa..

If you are building a new spa space, what type of dynamics would potentially be most cost effective.. How does this translate into potential revenue.. What services do you plan to provide? Are these the services that will help promote a healthy bottom line? These are questions that we can help you with, ensuring that your business is managing initial investments with care and diligence.

How do we retain our clientele? Is your spa just going through the motions? Once we’ve established our base market… How do we keep that target audience coming back? Concepts such as everyday wellness can transform your clientele base from periodical visits to everyday clients.. We have worked with spa’s in creating opportunities from there initial clientele bases. Streaming philosophies and concepts such as everyday wellness can create more opportunities not only in a treatment sense, but even more importantly from a retail standpoint. Examples such as these, can be simple solutions to helping your spa’s bottom line and net contributions.  Allow us to guide you to sustained success.