Client Services
Hospitality etiquette is amongst the most basic, yet essential fundamentals of hospitality. Hospitality Horizons offers extensive training & exercises in hospitality etiquette that will increase staff awareness and assist in providing guests with the best possible service. Our training focuses on Phone Etiquette, greeting guests, anticipating guests needs and resolving guest issues.
We offer comprehensive evaluations designed to give detailed reports on customer service standards throughout the resort experience.
Sales Training & Advertising Strategy
Sales is all about the numbers. Our services are designed to increase closing percentages and increase per visit revenue. These services include up selling products and services, closing techniques, prospecting, email blasts and phone blitzes. Our advertising strategy is aimed to increase property recognition and visibility. Our focus is to offer marketing strategies designed to promote special events and to attract the local markets.
We offer consultation of all spa operations. These areas include, initial positioning of program philosophy and design, staffing and organization, spa legal and accounting, customer service standards, employee standards, retail purchasing, and marketing strategies. etc… Our advise will correlate with your goals and ideologies while striving to create unforgettable experiences for your spa savvy guests.
The time share industry has become an important revenue source for successful resorts.